October 28, 2020
Business News

Thumbs up: 60% of us think Wicklow County Council are doing a good job

Wicklow County Council has emerged with impressive marks in a national Local Authority Satisfaction Survey.

The study, carried out by the National Oversight and Audit Commission (NOAC), found that Wicklow County Council scored higher than average with the public considering the Council is doing a good job.

The NOAC independently oversees the local government sector by reviewing the performance of Local Councils, monitors implementation of national local government policy and identifies opportunities for best practice.

The research carried out in February/March 2019 by IPSOS MRBI, included Wicklow County Council along with other comparative medium sized Local Authorities, comprised off over 3,200 citizens participating in face to face interviews.

In relation to Wicklow County Council, the survey found that:

  • Over half of those surveyed believe their Council is doing a good job, with the average score of 51 per cent, however in Wicklow 60 per cent stated that their council is doing a good job
  • 57 per cent are overall satisfied with Wicklow County Council
  • Wicklow were above average at 49 per cent of citizens feel that they are well informed by the Council
  • Value for money averaged at 28 per cent nationally with Wicklow above average at 35 per cent
  • Satisfaction with road safety and road maintenance nationally averaged 59 per cent with Wicklow above average at 62 per cent
  • 39 per cent of those surveyed were satisfied with affordable housing services provided by their local authority.  In Wicklow 45 per cent expressed satisfaction.

The Cathaoirleach of Wicklow County Council, Cllr Pat Kennedy, stated: ‘I am very pleased with the feedback as there are many positives in the survey results for the Council.  We are committed to delivering excellent Customer Service to our citizens, an example of which is our latest project – the new Customer Service hub, which will provide customer focused service in an inclusive and professional manner. Going forward we will continue to focus on driving improvements across all services, in particular to promote and support communities and local business to improve economic stability in Wicklow during these challenging times.”

Council Chief Executive, Frank Curran, stated: “Wicklow County Council welcomes the findings of the survey as we are always striving to make County Wicklow a better place to live and work. This is an opportunity to encourage  public consultation and embrace feedback on day to day services provided by the Council . Wicklow County Council is pleased to see we scored 57 per cent in ‘Satisfied with Local Council’, which was over the national average. Our focus in Wicklow is to continuously improve the quality and lifestyle of the citizens of the county.”

Other National key findings from the Local Authority Satisfaction Survey found that:

  • an average of 57% of those surveyed were satisfied with their local Council. Respondents in the smaller local authorities, surveyed in 2020 were the most satisfied at 59% whilst in 2019 and 2018, respectively, satisfaction levels were at 58% and 53%.
  • on average just over half (52%) believe their Council is doing a good job with responses in 2020 highest at 55% compared to 54% in 2019 and 47% in 2018.
  • At least 6 in 10 citizens believe their local council is making a positive contribution to the quality of life in their area.  Work done by Councils to make areas cleaner, greener and safer get most recognition.
  • 53% of respondents believe their Council promotes economic activity. This was agreed by 57% of those surveyed in 2020, 55% of those surveyed in 2019 and 48% of those surveyed in 2018.
  • 42% stated that they were well informed by their local Council. This was highest in 2020 amongst smaller local authorities at 48% and at 41% and 38% in 2019 and 2018 respectively.
  • Over one third (36%) believe their council is open and transparent, with smaller local authorities stronger on this at 41%, with 2019’s survey at 39% and 2018’s survey at 29%.
  • 29% said that their local Council provides good value for money. In 2020 this figure was 29% whilst in 2019 this stood at 30% and in 2018 at 27%

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